For ticket agents, prompt is not defined. How quickly must airlines and ticket agents process refunds?Īirlines and ticket agents are required to make refunds promptly.įor airlines, prompt is defined as being within 7 business days if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check.
It does give the airlines some slack at this time: On a slightly different topic, I printed the USA DOT reference in the RS forum linked above.
#AER LINGUS CLAIM REFUND FULL#
So I need to watch for a full refund to be posted to my CC by mid-June. My calls have been answered promptly, by the way. She also said that refunds are slower via the website than if you call. I pointed out that when I tried to do it online, the website wouldn't let me in at all because it was listing my flight as "unavailable status" which means the flight was canceled. She said that I didn't get an email because I called instead of using the online form. She verified my id in a variety of ways after I gave her my case number. Who knows when I’ll be able to travel internationally again and which airlines will still be operating at that point in time? Never mind which destination I might wish to choose in a year or two. So I’m cautiously optimistic that Aer Lingus may have improved their refund request process in cases where they’ve canceled a customer’s reserved flights (I had purchased non refundable fares so I wasn’t sure if I could get a refund.) I would much prefer a refund instead of a voucher - even if some percentage additional value were to be added. As noted on the Refund Request form you submitted, if your flight is still operating, we will be refunding per the rules of the fare purchased. If your flight is no longer operating, we will process a full refund. We will review and process your request as quickly as possible. We have expanded our teams and introduced new processes in an effort to speed up the processing time.
I submitted that form and quickly received an email acknowledging my refund request and telling me my case reference number.Īer Lingus is currently processing an unprecedented level of refund and voucher requests together with rebooking requests. Today I tried to request a refund by phone but their voicemail system said that their staff couldn’t process refund requests over the phone and to instead use their online refund request form. Thanks to the advice I read on this forum, I waited until all of my Aer Lingus flights from/to Boston (for May 22 and June 9) had been cancelled by the airline. Here's a link to a recent forum discussion on that topic: Ireland is one of the countries in favor of this. Now that the EU is scheming on its airlines not being required to give refunds, but rather vouchers only, I'm not feeling very optimistic. And that I should check back after 2 months if it hasn't happened yet. She did say that it could take 2 months to get the refund back to my credit card. She said nothing about getting a confirmation email.
When I'd received no cancellation email by 4/29 and I couldn't even get into the website to see what was happening, I called again. I was told that I had to wait until I got an email cancelling the flight before I could apply for a refund. I first called on on 4/22 for info because long before then, Aer Lingus stopped flying from or back to Seattle. I was supposed to fly Aer Lingus RT Seattle-Dublin, 5/4-5/23.
0 kommentar(er)
